need to get entire details about a incident

[Mr_Blue]

Hello Guys,

What i want is ::> Need entire details about a ticket in "Script-background", All details like [ Child ticket, assigned to, Assigned group, summary, create on, and so on...... ] 

Below code is not even showing me "Script-background", but its not giving me any output 

var dts = new GlideRecord('incident');
dts.addQuery('number','INC0010120');
dts.query();

if(dts.next()){ dts.info(' exists'); } else { dts.info('does not exists'); }

Can some one please show me how to get all the details about a ticket in code [ Child ticket, assigned to, Assigned group, summary, create on, and so on...... ]

[SaiRaviKiran Ak]

Your script should be like below:

var dts = new GlideRecord('incident');
dts.addQuery('number','INC0010120');
dts.query();

if(dts.next()){ gs.info(' exists'); } else { gs.info('does not exists'); }

[Mr_Blue]

Hello SaiRaviKiran Akella,

Thank you for replying me 

How to get other values like [ Child ticket, assigned to, Assigned group, summary, create on] for incident : INCXXXXXXX

[SaiRaviKiran Ak]

var dts = new GlideRecord('incident');
dts.addQuery('number','INC0010120');
dts.query();

if(dts.next()){

gs.info(' exists');

gs.info(dts.assigned_to);  //add back end value of assigned to field

gs.info(dts.assignment_group); //add back end value of assignment group field

gs.info(sys_created_on); 

 }

else { gs.info('does not exists'); }

[Oleg]

I'm not sure that I correctly understand your requirements. Try the following code in Background Script

var dts = new GlideRecord('incident');
if (!dts.get('number','INC0009009')) {
    gs.print('does not exists');
} else {
    var keys = Object.keys(dts);
    keys.forEach(function (field) {
        if (field !== "sys_meta" && dts[field] != null && typeof dts[field].nil === "function" && !dts[field].nil()) {
            gs.print(field + "=" + dts[field].getDisplayValue());
        }
    });
}

It will display results like

made_sla=true
upon_reject=Cancel all future Tasks
sys_updated_on=2018-12-12 23:30:24
child_incidents=0
number=INC0009009
sys_updated_by=admin
opened_by=System Administrator
sys_created_on=2018-08-30 01:06:52
sys_domain=global
state=New
sys_created_by=admin
knowledge=false
impact=3 - Low
active=true
priority=4 - Low
sys_domain_path=/
opened_at=2018-08-30 01:06:16
caller_id=David Miller
short_description=Unable to access the shared folder.
description=Unable to access the shared folder. Please provide access.
notify=Do Not Notify
sys_class_name=Incident
sys_id=57af7aec73d423002728660c4cf6a71c
incident_state=New
urgency=2 - Medium
reassignment_count=0
severity=3 - Low
hierarchical_variables=variable_pool
approval=Not Yet Requested
sys_mod_count=4
reopen_count=0
escalation=Normal
upon_approval=Proceed to Next Task
category=Inquiry / Help

 To see child incidents you can see the following code:

var inc = new GlideRecord("incident");
var parentNumber = "INC0007001";
inc.addQuery("parent_incident.number", parentNumber);
inc.query()
while (inc.next()) {
    gs.print(inc.number + " is child incident of " + parentNumber);
}

[Mr_Blue]

Hello Oleg,

thank you for helping me, 

My Requirement: only to display the child ticket id for a incident ticket. can you please suggest here