need to get entire details about a incident

[Mr_Blue]

Hello Guys,

What i want is ::> Need entire details about a ticket in "Script-background", All details like [ Child ticket, assigned to, Assigned group, summary, create on, and so on...... ] 

Below code is not even showing me "Script-background", but its not giving me any output 

var dts = new GlideRecord('incident');
dts.addQuery('number','INC0010120');
dts.query();

if(dts.next()){ dts.info(' exists'); } else { dts.info('does not exists'); }

Can some one please show me how to get all the details about a ticket in code [ Child ticket, assigned to, Assigned group, summary, create on, and so on...... ]

[Oleg]

I posted the code at the end of my previous post

var inc = new GlideRecord("incident");
var parentNumber = "INC0007001";
inc.addQuery("parent_incident.number", parentNumber);
inc.query()
while (inc.next()) {
    gs.print(inc.number + " is child incident of " + parentNumber);
}

If you have a developer instance then you can start the exact code in background script (INC0007002 and INC0007001 exist on every developer instance as test data). You will see

INC0007002 is child incident of INC0007001

 

[Mr_Blue]

Hello Oleg, Thanks Alot for helping me 🙂

[Mr_Blue]

Thank you all for helping me here 

[Harsh Vardhan]

Glad i helped you.

kindly mark my response as correct and close this thread. 

[Mr_Blue]

yup, Done already 🙂