Need to get incident number as LINK format in virtual agent.
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09-02-2024 05:27 AM
Hello everyone,
My requirement is when I search for existing incident with its number (INC0010013), I need to display the incident number in a link format, so that when it's clicked, it redirects to the corresponding incident record. If anyone has any ideas on how to achieve this, please share. Thanks in advance!
I'm expecting output like as below with category and short description (example output)
Regards,
Praveen
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