We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Need to get incident number as LINK format in virtual agent.

praveen_rajan
Tera Contributor

Hello everyone,

My requirement is when I search for existing incident with its number (INC0010013), I need to display the incident number in a link format, so that when it's clicked, it redirects to the corresponding incident record. If anyone has any ideas on how to achieve this, please share. Thanks in advance!

praveen_rajan_0-1725279713602.png

I'm expecting output like as below with category and short description (example output)

praveen_rajan_1-1725279812968.png

 

Regards,

Praveen

0 REPLIES 0