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Need to get incident number as LINK format in virtual agent.

praveen_rajan
Tera Contributor

Hello everyone,

My requirement is when I search for existing incident with its number (INC0010013), I need to display the incident number in a link format, so that when it's clicked, it redirects to the corresponding incident record. If anyone has any ideas on how to achieve this, please share. Thanks in advance!

praveen_rajan_0-1725279713602.png

I'm expecting output like as below with category and short description (example output)

praveen_rajan_1-1725279812968.png

 

Regards,

Praveen

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