Need to hide service portal menu based on logged in user and field value

[Raviteja K]

Hi

I am trying to hide a menu based on the logged in user and field value from user table.

If field value is true menu should be visible, but not able to achieve this since we need to glide and get that value.

How to write glide here

 

Thanks in advance

[vidisha4]

Hello Raviteja,

To hide service Portal Menu Item based on the condition, you should put query like below in the condition field:

var gr=new GlideRecord('sys_user'); gr.addQuery('sys_id',gs.getUserID()); gr.addQuery('company','86c1f3193790200044e0bfc8bcbe5d95'); gr.query();gr.hasNext()

OR

you can place your query in function in Script Include or in Global Business Rule & call that function in the condition.

condition: returnval() & returnval() function should return gr.hasNext() or !gr.hasNext() according to your requirement.

Thanks

Vidisha

I hope this help and if it does please mark it as helpful.

[Raviteja K]

JavaScript parse error at line (1) column (27) problem = syntax error (<refname>; line 1)

error at var gr while declaring variable

[vidisha4 · Accepted solution]

Raviteja

Please check your query because I have done same thing in my instance & it's working.

(Screenshot Attached).

[Raviteja K]

thank you, it is working. i kept brackets for the query