Need to keep Outlook Group email ID in the CC list in Email Notification

Arjun Reddy Yer
Tera Guru

Required help @Vasantharajan N @Ankur Bawiskar @asifnoor 

 

As I need to keep Outlook Group email ID in the CC list members in Email Notification as mentioned below

Outlook Group Email ID: HKGSSComputerOperations@xyz.com

Sample View:

ArjunReddyYer_1-1718944831610.png

 

Need to know how to create this Outlook Group Email ID in ServiceNow

1 ACCEPTED SOLUTION

Arjun Reddy Yer
Tera Guru

By using the below mentioned Script in Notification Email Script got the solution

 

 var sdesk = []; // declare array to push GTO DATA CENTER OPERATIONS group member emails into
var sd = new GlideRecord('sys_user_grmember');
sd.addQuery('group', '93315d2c47cb4ad0f4564ed4116d43be'); // sys_id of the GTO DATA CENTER OPERATIONS group
sd.query();
while (sd.next()) {
sdesk.push(sd.user.email);
}
email.addAddress("cc", sdesk.toString(), "GTO DATA CENTER OPERATIONS");

View solution in original post

5 REPLIES 5

Arjun Reddy Yer
Tera Guru

By using the below mentioned Script in Notification Email Script got the solution

 

 var sdesk = []; // declare array to push GTO DATA CENTER OPERATIONS group member emails into
var sd = new GlideRecord('sys_user_grmember');
sd.addQuery('group', '93315d2c47cb4ad0f4564ed4116d43be'); // sys_id of the GTO DATA CENTER OPERATIONS group
sd.query();
while (sd.next()) {
sdesk.push(sd.user.email);
}
email.addAddress("cc", sdesk.toString(), "GTO DATA CENTER OPERATIONS");