Need to keep Outlook Group email ID in the CC list in Email Notification

Arjun Reddy Yer · ‎06-20-2024

Required help @Vasantharajan N @Ankur Bawiskar @asifnoor

As I need to keep Outlook Group email ID in the CC list members in Email Notification as mentioned below

Outlook Group Email ID: HKGSSComputerOperations@xyz.com

Sample View:

Need to know how to create this Outlook Group Email ID in ServiceNow

Arjun Reddy Yer · ‎06-24-2024

By using the below mentioned Script in Notification Email Script got the solution

 var sdesk = []; // declare array to push GTO DATA CENTER OPERATIONS group member emails into
var sd = new GlideRecord('sys_user_grmember');
sd.addQuery('group', '93315d2c47cb4ad0f4564ed4116d43be'); // sys_id of the GTO DATA CENTER OPERATIONS group
sd.query();
while (sd.next()) {
sdesk.push(sd.user.email);
}
email.addAddress("cc", sdesk.toString(), "GTO DATA CENTER OPERATIONS");

View solution in original post

Ahmmed Ali · ‎06-20-2024

Hello @Arjun Reddy Yer

You can add email in CC using the email script. example script is provided at https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/script/server-scripting...

You can use addAddress() function for the same.

Thank you,

Ali

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Thank you,
Ali

Arjun Reddy Yer · ‎06-20-2024

Can I know how to create this Outlook Group Email ID in ServiceNow

Outlook Group Email ID: HKGSSComputerOperations@xyz.com

Ahmmed Ali · ‎06-20-2024

What do you mean by you want to create outlook group email id in ServiceNow? an email can be assigned to user or group by default. If this is group email, you can create an assignment group and update this email there.

Thank you,

Ali

If I could help you with your Query then, please hit the Thumb Icon and mark my answer as Correct!!

Thank you,
Ali

Arjun Reddy Yer · ‎06-20-2024

So, need to create a Group and mention the Outlook Email ID to Group Email

Outlook Group Email ID: HKGSSComputerOperations@xyz.com