Need to know the significance of post a question? and how can i restrict a article for knowledge Category.(kb_category)?

[gowhar]

Hi All,

1.Need to know what is the Significance Post a Question in Knowledge Article.? I am using Rome instance (pdi) in that in the home page of I am unable to see the icon of Post a question? Can any one help me ,How to bring it.? Do any ITIL or End user need any role to post a question.?

2.How to do access restriction for a knowledge article at Knowledge Categories level(kb_category ).can it be possible through user criteria in knowledge article?, If please give me the following steps.

Please help me the above two questions ,Thanks in advance.

[Community Alums · Accepted solution]

Hi @gowhar ,

Here are your answers:

1."Post a Question" is majorly for Knowledge Base. Once you click on "Post a Question" button it opens page where you can select the knowledge base and category associated with it. 

You need to Enable Social Q&A in the knowledge bases. Go to Knowledge > Administration > Knowledge Bases. Open each knowledge base record and uncheck "Enable social questions and answers."

You will need to do this for all the knowledge Bases.

2. To restrict access in Knowledge Category , you will have to write ACL on kb_category table. You can find ACLs in your instance under System Security -> Access Control Lists (ACL).

Refer to this Article as well : https://community.servicenow.com/community?id=community_article&sys_id=045de229dbd0dbc01dcaf3231f961956

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @gowhar ,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both.

Thanks,
Sandeep