Need to make the record producer NOT available in the Service Portal - I used "Hide on Service Portal"to true but it still shows up item name in Service Portal search is it possible to hide from service portal search as well? but it should be avail

[B Tejaswini]

Need to make the record producer NOT available in the Service Portal - I used "Hide on Service Portal"to true but it still shows up  item name  in Service Portal search is it possible to hide from service portal search as well? but it need to be available in service catalogue.

[Harsh Vardhan · Accepted solution]

The solution which I have given you, that's working perfectly fine in my personal instance as well on my client instance. 

If its not working on your client instance, please check what are the customization has been done.

[B Tejaswini]

Thanks a lot for your advice.it worked