Need to mask data on the RITM entered on the form

RohanDS
Tera Contributor

Hello team,

 

I have a requirement where we need to capture banking details of employees as shown in the screenshot. These details are very sensitive and we don't want everyone to see them. Is there a way we could mask these details? We were thinking of the following:

1. Mask these details and make it available only to certain group of people.

2. These details should be available with a passcode. (Again we need to decide how to set the passcode or change it)

Does ServiceNow has a capability to hide data on RITM? 

 

RohanDS_0-1689367513510.png

 

2 ACCEPTED SOLUTIONS

Samaksh Wani
Giga Sage
Giga Sage

Hello @RohanDS 

 

Create a Read ACL on the table records, add your certain grp of users in one Assignment grp, ACL will allow only them to view the records, rest other will not be able to see.

 

 

if(gs.getUser.isMemberOf('sys_id_of_grp')){.      // grp which you are creating and adding your users in it.
answer=true;
} 
else{
answer=false;
}

 

 

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

 

Regards,

Samaksh

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Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @RohanDS 

Greetings!

The best way would be using OOB masked variable. This can be used when collecting sensitive data from users. you have to encrypt, then decrypt so that it will be visible on RITM task (or you can catalog_view_masked role for this)

refer below docs for clear explanation about Masked variable.

Masked variable in this doc:

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-managem...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0726928

please mark the answer as correct and helpful based on Impact.

 

Kind Regards,

Ravi Chandra

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5 REPLIES 5

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @RohanDS 

Greetings!

Any feedback on my reply? were you able to do this?

Help others to find a correct solution by marking the appropriate response as correct answer and helpful!!

Kind Regards,

Ravi Chandra.