need to modify " How can we help you ?" and other things in service portal

[S_matar]

Hello , 

I  have recently activated the service now plugin for my instance  .

i need to modify it the customization and everything , i saw the bar how can we help you , can someone please explain this is fetching the data from where exactly , and also what i actually want is for example if there i put and incident number or a request number at least it will give me a result . 

and also i tried to create a portal but it didnt work with the /PM as it was mentioned in the docs ,  so i am trying to modify what is already created /sp  so when i created the portal i was able to put an icon instead of service now icon . here how can i do it ? 

i also want to put more other than approval and my open incidents in the home page . 

main point is how can i modify the how can i help you . 

[Matthew Smith]

Hi

To change the text you need to Ctrl+right-click on the widget and select Instance options. Then change the text in the relevant section:

Hope it helps.

Matt

[S_matar · Accepted solution]

it was by modifying the search sources from portal - i got it for this point " how can we help you ? " thanks