Need to modify Survey URL

[Billy Strohm]

We have a self-hosted instance that has our own URL https://servicenow.company.com vs the normal https://company.service-now.com.   When viewing the Survey URL inside the survey definition we see https://company.service-now.com/xxx.   This is also true for the link in emails when we assign a survey to someone.   We have already changed the glide.email.override.url property and that fixed the link to incidents but did not change the survey feature.   Thanks in advance for any assistance.

[Sumanta Sathua]

The UI page survey_publish_url   publish the URL for survey   . Can you please provide the steps that you want to achieve ? You can refer to Re: The format for the URL is: [Instance URL]/survey_take.do?sysparm_survey=[Survey Name] What cha...   .

[Billy Strohm]

Sumanta, thank you for the reply.   We are trying to send surveys out by doing the following:
Survey > View Surveys opening a survey and click Assign Survey, then select a user.   This sends an email to the selected user with a link to the survey.   However, the email contains an invalid URL of https://company.service-now.com/xxx and we need it changed to point to our self-hosted URL of https://servicenow.company.com.

[Sumanta Sathua]

Navigate to "Email" - >"Notification " .   Search for   name "Survey User Invite"   and open it . Under the section   "what it will contain " you can see the code as below

<mail_script>

var link = new AssessmentUtils().getAssessmentInstanceURL(current.sys_id);

var url =   '<a href="' + link + '">' + link + '</a>';

template.print(url);

</mail_script>

You can modified the URL as per your requirement . Just make sure by testing one URL ,that should take the user to complete the survey.

Or

Navigate to "Script include" then search for "AssessmentUtils" . Under the script   you can see the URL formation   under "getAssessmentInstanceURL "   . Here you can override the URL formation with required host .

[Bharath40]

As Sumanta explain's Survey URL should be in the format [Instance URL]/survey_take.do?sysparm_survey=[Survey Name].

You can modify your survey instance url by navigating to Survey Management > Survey Instances.

ServiceNow wiki has more info on this Sharing Surveys - ServiceNow Wiki , please see if this might be helpful to you.   Please let me know if you have any other concerns.