Need to remove refrence number from a email body
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10-10-2022 04:21 AM
Hi,
I need to remove the reference number which is appeared in the email.
this is manually triggered from security incident header bar
there was a email client template created on "sn_si_incident" table the above is the record of "sn_si_incident"
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10-10-2022 04:50 AM
Hi @prem kumar2 ,
if you want remove the watermark.
Go to the related links click on Advanced view on Notification form > What it will contain tab you will see Omit Watermark check box enable that.
Refer below screenshots.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar
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10-10-2022 05:30 AM
Hi @Pavankumar_1 thanks for reply
This is not the notification created in "sysevent_email_action" table.It is sent manually from the header of the security incident table
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10-10-2022 06:31 AM - edited 10-10-2022 06:32 AM
hi @prem kumar2 ,
Okay. Then you need to go the sys_properties and value set as false below properties.
1. glide.email.watermark.generate_random
2. glide.email.watermark.visible
Result without watermark:
ServiceNow Community MVP 2024.
Thanks,
Pavankumar
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10-12-2022 07:34 AM
hi @prem kumar2 ,
Have you try my response?
If it helps you to resolves your issue close the thread by accepting the solution and hit thumb icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar