Need to remove refrence number from a email body

prem kumar2
Tera Contributor

@Ankur 

Hi,
I need  to remove the reference number which is appeared in the email.

 

premkumar2_1-1665400668084.png

this is manually triggered from security incident header bar

premkumar2_2-1665400811331.png

there was a email client template created on "sn_si_incident" table the above is the record of "sn_si_incident"

6 REPLIES 6

Pavankumar_1
Mega Patron

Hi @prem kumar2 ,

if you want remove the watermark.

Go to the related links click on Advanced view on Notification form >  What it will contain tab you will see Omit Watermark  check box  enable that.

Refer below screenshots.

Screenshot (192).png

 

 

Screenshot (193).png

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Hi @Pavankumar_1 thanks for reply 
This is not the notification created in "sysevent_email_action" table.It is sent manually from the header of the security incident table

 

hi @prem kumar2 ,

Okay. Then you need to go the sys_properties  and value set as false below properties.

1. glide.email.watermark.generate_random

2. glide.email.watermark.visible

 

Screenshot (194).png

 

Result without watermark:

 

Screenshot (195).png

 

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

hi @prem kumar2 ,

Have you try my response?

If it helps you to resolves your issue close the thread by accepting the solution and hit thumb icon.

 

 

 

 

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar