Need to remove refrence number from a email body

prem kumar2
Tera Contributor

@Ankur 

Hi,
I need  to remove the reference number which is appeared in the email.

 

premkumar2_1-1665400668084.png

this is manually triggered from security incident header bar

premkumar2_2-1665400811331.png

there was a email client template created on "sn_si_incident" table the above is the record of "sn_si_incident"

6 REPLIES 6

Vipul Sethi
Kilo Guru

Hi @Pavankumar4 
Only Way I can think to remove watermark from email client is to turn it off globally if its not used in any of your notification, then you can update this property glide.email.watermark.visible to false.

PFB the Doc link for the same

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/task/t_...

tanxdavid1
Tera Contributor

Hi there, did you ever get the solution for this? Also running into this requirement now. 

 

Thank you!