Need to remove users while approving the request
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08-02-2024 12:46 AM
Hi All,
To add users to groups, we developed a catalogue item. The form has a users field where the requester can select multiple users.
Tickets will be sent for the approval after submission. I want the approver to remove the incorrect user and approve it for the other users in case that the requester mistakenly selected the wrong user.
Is there a chance to make it work?
Thanks,
CD
1 REPLY 1
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08-02-2024 12:55 AM
Hi @chitra1
That is not the right way, logically the whole request need to get rejected and the user should raise the new request. Request you please dont violate the process.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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