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Need to remove users while approving the request

chitra1
Tera Contributor

Hi All,

 

To add users to groups, we developed a catalogue item. The form has a users field where the requester can select multiple users.

 

Tickets will be sent for the approval after submission. I want the approver to remove the incorrect user and approve it for the other users in case that the requester mistakenly selected the wrong user.

 

Is there a chance to make it work?

 

Thanks,

CD

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @chitra1 

 

That is not the right way, logically the whole request need to get rejected and the user should raise the new request.  Request you please dont violate the process.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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