Need to send Notification when MID server goes down and check status until up

[Josh80]

Hi -

Our MID server went down and there was only one notification that was sent to someone no longer responsible.

I want to automate this so that it follows our standard alerting process; this will require a notification be sent but have a script or something that sends out a notification 'alert' until the status is 'Up'

I'm not sure I want to add a scheduled job which would run every 15 minutes or so, or if I can only have the notification sent once the status changes.

Any recommendations on how?

Thanks

[Chuck Tomasi]

Hi Josh,

I'd create a notification on the ecc_agent (MID server) table that watches for changes on the status field. If it changes, send a notification. This should require zero scripting.

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[Josh80]

Hello Chuck

Well, the issue is that this notification will be sent to our monitoring tool...and we would like to mirror the alerting for the MID server after all other alerts.   That is to say, we want an alert every 10 minutes...so it the notification on that table needs to do a status check every 10 minutes.

Thanks!

[Chuck Tomasi]

Hi Josh,

Thanks for the clarification. Here's an idea.

Have a business rule watch for a change on the status field (e.g. current.status.changesTo('Down') // or whatever

The script of that BR triggers a workflow that has a 10 minute timer in it that triggers a notification.

When the status changes back to Up, another business rule cancels the workflow, notifications stop.

[Josh80]

Chuck,

This sounds like the best approach so that we don't have the overhead of a scheduled job.

Do you have any good examples of calling workflow from a business rule?

I know I've seen something similar before.

Thanks