Hi Everyone,With the Zurich release rolling out, I’ve put together a quick walkthrough video covering some of the Homepage and User Preferences changes.While Zurich may not bring a complete redesign, there are definitely a few updates worth noting — ...
Hi Community,Is there an option in ServiceNow to generate a report showing the age of all HR Cases directly from the list view? For example, I’d like to see something like:HR001 – 8 daysHR002 – 10 daysIdeally, I want to display the case age for each ...
When user selects an option, the script checks the value. Depending on the option, it updates the help text under the select box with the description.If they clear/reset, the description disappears.How can this be achieved.
I'm trying to determine how many nodes I have for each instance at my job. When I run stats.do I get the following Statistics for: Demo Server @nameOfMyChoosing.service-now.com:80 at: Fri Jun 24 07:50:00 PDT 2022 (Refresh)Connected to cluster nod...
Trying to upgrade our Ansible environment to 2.5 and now receiving a 401 error when trying to authorize the application in service now. Ansible articles say to check the connection attributes for the alias but ours does not have any to change from v2...
Hi all, I am trying to find an RITM based on its variables via server side script. I am not getting anything back. Please help. This code below returns nothing. Even though I am sure I have something to return. var gr = new GlideRecord('sc_i...
This might be me overthinking, but I wanted to ask just to be sure and because I'm curious. When I check the instance backup time on the ServiceNow Support Dashboard, I see a specific timestamp listed. How accurate is that timestamp when considering ...
I am currently plagued with canvas errors in workspace. It works fine as long as I hit the X button, but it's extremely annoying to have this pop up every time I switch to a new tab or open something in workspace. Has anyone dealt with this before??
I have configured the integration and manually able to authenticate using get auth token wanted to Automate this process how can i achieve this
Paste formatting options popup that appears while trying to paste content in to HTML fields (Ex: Body field on email client from Incident table). This popup gives an option to 'Keep formatting' or 'Remove formatting' to the user while pasting content...
Hi EveryOne ,We got a issue related to interaction form in Service Operation workspace .When an agent convesation completed and the interaction is closed. We want to see the conversation panel.But now this appearing on some records.Not sure how it ...
I have already created a dashboard in ServiceNow with a date filter and two pivot tables: Old Laptops and New Laptops.The data source is the cmdb_ci_computer table, which contains an End of Life field.The date filter allows users to select a range (e...
Hi everyone, I’m in a bit of a pickle and could use some guidance.As the topic suggests, I’m trying to implement a record conversion via a UI Action. Specifically, creating a record in Table B based on an existing record in Table A.Table B has some c...
I need your help please!! we have setup an email notification to be sent for open cases. I need to send it to Case Owner and send them an list of Open cases. To achieve this, I have setup an scheduled job weekly and Event registry and Notification an...
Hello All, I am really lost with the service portal view, We have multiple portal each refers to different customer and for that I am rendering the incident, change and request details tab from ticket configuration and currently I created new portal ...
