Need to show incident number on Change Request related list

Arjun Reddy Yer
Tera Guru

Can anyone help me in getting out from the issue as when the User selects multiple Change Requests under Change Request Related List on incident Form then when the User open that particular Change Request then on Change Request Form under Incident fixed by Change Related List incident number must be visible. 

 

Same as when the User selects multiple incidents under Incidents Fixed By Change on Change Request Form then when the User open that particular Incident then on Incident Form under Change Request Related List change request number must be visible. @Vasantharajan N @Ankur Bawiskar @Anil Lande @Sandeep Rajput @Prince Arora @Ahmmed Ali 

 

Incident Form:

ArjunReddyYer_0-1681116505597.png

Change Form:

ArjunReddyYer_1-1681116619315.png

 

1 ACCEPTED SOLUTION

Below articles shows same use case. 

https://servicenowguru.com/system-definition/relationships/creating-manytomany-relationship-servicen...

 

Try with steps mentioned in articles and if any issues, you can raise a HI case.

If I could help you with your Query then, please hit the Thumb Icon and mark my answer as Correct!!

Thank you,
Ali

View solution in original post

8 REPLIES 8

Below articles shows same use case. 

https://servicenowguru.com/system-definition/relationships/creating-manytomany-relationship-servicen...

 

Try with steps mentioned in articles and if any issues, you can raise a HI case.

If I could help you with your Query then, please hit the Thumb Icon and mark my answer as Correct!!

Thank you,
Ali

Thanks thanks thanks thanks a lot for your help it's working now as expected thanks once again for help

Hi @Ahmmed Ali 

Hi @Pradeep Sharma 

 

 

 

I have  created custom relationship called" child tickets" under incident table:

its showing all child incident under related list, however  when click on child tickets related list , the filter condtion just showing like "ticket", i want filter condition like "ticket=parent.number".please refer screenshot i have created related list.

anitha0887_0-1727471102758.png

its suppose to be  show filter condition like below screenshot highlighted

anitha0887_1-1727471225441.png

 

Ahmmed Ali
Mega Sage

If your use case is to attach multiple incidents to multiple changes, then you will need to build custom M2M relationship. You can find details in below URL:

https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/table-administ...

https://servicenowguru.com/system-definition/relationships/creating-manytomany-relationship-servicen...

 

If I could help you with your Query then, please hit the Thumb Icon and mark my answer as Correct!!

Thank you,
Ali