Need to test inbound Action

[Abdul]

i am trying to validate the inbound Action of creation of an Incident in our lower environment.

The email which is being sent to 

merchandising.servicenow@parkland.ca

should create an Incident.

To test this i have selected a previous email with type as received and in the place of the recipients i removed the earlier one and then used this email id saved it and then reprocessed it.

The Incident is not getting created.

Is this the correct way to test?

Please let me know.

Thanks  

[Abdul]

hi i am sorry i did not do any configuration. the requirement was such that if an email is sent to the above email id which is a DL email it should create an incident. i am not sure if i should do any configurations can you please let me know if i should create one?

[Ramkumar Thanga]

Hi @Abdul ,

Reprocessing the email should trigger the inbound email actions.

Could you please try to add some logs to the inbound action to check the execution.

And please try with current.setValue('field_name', "value"); instead of current.field_name to assign values.

Thanks!

Ram