need two create report on two metric definition
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‎04-02-2025 11:00 PM
Hi
My requirement is to create report on task table to calculate time how much time ticket spent in work in progress state.
-This i achieved by create metric definition but now the issue is when WIP ticket assigned to another person time spent show over all time for that user as my previous definition run on state field.
can anyone suggest me the better way to achieved this.
Thanks in advance!
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‎04-03-2025 06:14 AM
Hi @PinkuM
In this case, you need to create another metric for "Assigned To" and then join these two metrics to build the results.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎04-03-2025 10:40 AM
Could you please share few details how to join two metrics?
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‎04-04-2025 05:30 AM
Hi @PinkuM
Two metrics are similar to two tables, meaning you need to identify what is common in both and then build a query, similar to how we build for other tables.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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