new button is not visible in SOW view

Prateek1
Tera Contributor

‎06-18-2025 01:46 AM

New button is not visible in Incident task but visible in Task SLA . any idea how to enable it.

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11 REPLIES 11

Prateek1
Tera Contributor
In response to GlideFather

‎09-18-2025 01:33 AM

In My PDI and Dev instance are same but the button is visible in PDI and not in Dev Instance 

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R11_snow
Tera Contributor

‎09-18-2025 01:58 AM

Hi @Prateek1 ,

1) go to incident > all > right click on list header 

                                          configure> list control > uncheck "omit new button"

 

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2) 2nd way please check  "new" button ui action record. check button visibility.

    go to ui actions . search record where name is "new" and table is "incident". check its condition visibility.

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  If my response/article helped you, please mark it as the correct answer and close the thread — this helps other readers in the community.

Regards,
Tejas 
🚀 ServiceNow Developer | 🏆 HackaNow Finalist | 💡 Community Contributor
📧 Email: tejas.adhalrao11@gmail.com
🔗 LinkedIn: linkedin.com/in/tejas1018

 

 

 

 

 

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