New button opens record in view "Reference List view"

[Kathy Blackburn]

The scenario is that on a change request, we want to give our itil users the capability to create a new Config Item via the New button that appears in the list control of the reference field. That's all easy by enabling the list control to show the new button, however what I've run into is that if the new button is clicked from within the reference fields list view, the new form doesn't show the fields that I've defined as my default.

It wouldn't be too big of an issue if it was only a handful of forms I would have to configure for the tables, however we've got 30+ tables that would need this view edited to display what we'd like.

Is there a simple way I can force the New button to pop up a form in the default view instead of this OOB field?

EX:

The interceptor pops up, click on Linux server. The view is only ~7 fields when we need the full ~25.

[adiddigi]

Ideally, if you want to change it here, you will have to change it in Reference List view ( that's because you want this screen to come up when you are going via a reference field ). But if you do that, the CI reference list view will change everywhere.

My suggestion:

a) Create a new button called Create CI.

b) User clicks on this button will be table to a CMDB_CI form you want, where it will be your view and create a CI.

c) When the user clicks the button, you will pass the Change request sys_id to CMDBCI, so when you are creating the CI, you also update Change Request with the new CI created.

Let me know if you want to go this route, I will work with you to code this into the system.

[sia2]

Hi Abhiram,

I am facing the same problem. Please let me what scripting I need to function that new button exactly the same with Default View of Customer form.

Thanks in advance.

[zadri]

I am facing the same problem. Please let me what scripting I need to function that new button exactly the same with Default View of Customer form.