New catalog item wanting to populate variable values from a RITM

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03-11-2025 11:29 PM
I have a catalog item that is being logged that has a list collector and two date variables:
u_user_list
u_start
u_end
When this catalog item is submitted (by a team) the flow ultimately sends individually each user in the list collector an email via a event that has a link in it for the user to fill in a new catalog item where the dates in the first catalog item is needed to be auto filled.
EG:
Catalog Item 1, has the start and end dates filled in by a team representative to get a user to action something.
The user opens the link to Catalog Item 2 and I want to start and end dates to be pre filled on catalog item 2 from the values that were entered into catalog item 1.
Help please?
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03-12-2025 12:40 AM
it's the catalog item sysId of 2nd catalog item
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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03-12-2025 01:11 AM
Where am I adding:
/esc?id=sc_cat_item&sys_id=$CAT-SYS-ID$&start=Get Catalog Variable->StartVariable&end=Get Catalog Variable->EndVariable
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03-12-2025 01:42 AM
how are you sending the email? using Send Email flow action? or via notification?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-12-2025 08:49 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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03-16-2025 04:14 PM
Sorry had some other high priority work I had to move to suddenly, will be getting back to this this week hopefully. Will certainly mark as correct if/when it works.
Thanks for your help