After instance upgraded to Yokohama from Washington, unable to view HTML field type in Mobile Screen

[Stephie Soo]

As mentioned in the subject, i've upgraded my dev environment recently to Yokohama from Washington.

I noticed after the upgrading, in my mobile screen, the record producer variable "item_option_new" field type "HTML" is unable to be viewed in DEV environment but its viewable in LIVE Environment. 

Anyone has a fix to this? As i want to continue using HTML type.. 

DEV Environment View

LIVE Environment View

[Ankur Bawiskar]

@Stephie Soo 

seems few other users also reported the same

HTML Catalog Variable Not Displaying in Mobile App (Yokohama Version) 

Please check the release notes or raise a case with ServiceNow for the same.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Stephie Soo 

It looks like this is a known issue. It would be better to log a support case with the team now.

[Stephie Soo · Accepted solution]

Have raised a case to ServiceNow, they have provided an update set to fix this. I have committed it and it works now. Probably may work for others, have attached it