Unable to open ServiceNow NowLearning Portal
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10-03-2025 04:00 AM
Anyone else facing issues with ServiceNow NowLearning portal. It's not working for me since last 16 hours. Once i enter the OTP, only a blank page appears.
Tried Incognito, Cleared Cache but nothing worked.
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10-03-2025 04:03 AM
yes @bhanuiprata
This seems to be a known issue. If you can log a case, that would be great. Otherwise, I'm adding @Jim Poisson , who can help here,
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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10-03-2025 04:08 AM
Hey,
Yes this happened with me too. When I opened the ServiceNow University home page, it was just showing the clock icon. What I did was, instead of opening from the homepage, I directly searched the course on Google.
For example, I searched “Now Learning + [course name]” and then clicked the link. From there I was able to access the course directly without any issue.
So maybe try that as a workaround until the homepage problem is fixed, also it might be a cache or browser-related problem. Please try accessing it in a different browser, incognito mode, on a mobile device to see if the issue persists.
Hope this helps!
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it helpful & accept the solution so others can benefit as well.
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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10-03-2025 04:35 AM
Hi @bhanuiprata ,
Hi,
Yes, I’ve seen this happening before. Usually it’s not browser cache but an issue at the Now Learning side itself. Few things you can try:
Test in a different browser (Edge/Firefox if you used Chrome).
Disable any ad-blockers or VPN if running.
Try login via private window + different network (mobile hotspot).
If still blank, raise a case with Now Learning support (bottom of portal → “Contact Support”).
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10-03-2025 05:17 AM
Can you open a case here (assuming clearing browser cache didn't resolve the issue) https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000420 and send me the case number?
