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09-12-2025 08:11 AM
I requested a new PDI yesterday (dev281093). I logged in using the admin credentials with no issue. I had to do some research to remind myself how to get to the glide records. I went back to the dev instance and within minutes, I was logged out. I now can not log in to the instance. The instance must still exist, because I can get to the login screen, but the supplied admin password doesnt work (error: Username or password invalid).
When I log into the developer website, it is showing me a button to get a new instance.
Where did yesterdays instance go, or what happened to the admin password?
Solved! Go to Solution.
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09-12-2025 08:14 AM
Hi @Beth2 ,
No one can tell that what happened to that PDI and unfortunately no support is provided by servicenow for PDI. so now you have 2 options - Try to reset admin password from developer site or get a fresh instance.
Regards,
Nikhil Bajaj
ServiceNow Rising Star-2025
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09-12-2025 08:24 AM
Hi @Beth2 ,
Sometimes ServiceNow forces a password reset after provisioning. If that happened, the initial password you used may be invalid now..... Try Reset Instance Password action on the Developer portal.....(FYI..If the instance is inactive for a longer time, it may have been reclaimed or reset. In such cases the login credentials may change or the instance may be replaced.)
If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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09-12-2025 10:58 AM
Hi @Beth2 ,
I faced the same issue while working with PDI yesterday. Somehow when i refreshed my instance i logged out of it. Then when i clicked on start building my credentials were not working and the screen flashed me to make a new password. So this is the issue with new instances I guess, still not sure. Try resetting your password. Only way visible right now.
