New fields to be in global search in new UI

faizu
Tera Contributor

Hi,

 

I need to enable global search for new tables and include some extra fields in it. I created search sources. Now I need to add a few more fields in these searches. Can anyone please guide. 

 

Regards,

Faizan

11 REPLIES 11

shloke04
Kilo Patron

Hi @faizu ,

 

Navigate to the table "Search Result Display Configuration" using the link below:

https://instance.service-now.com/cxs_search_result_fields_list.do?sysparm_userpref_module=3af43c4753... 

 

Replace instance with your instance name :

shloke04_0-1708937609532.pngshloke04_1-1708937620245.png

 

Now search for your table for which you want to configure the additional fields as shown below:

 

shloke04_2-1708937634740.png

 

 

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

faizu
Tera Contributor

Hi @shloke04

Thanks for your prompt response. This is for display purpose. I need to add extra criteria in search, for example I need to search on the basis of new field like assigned to or caller or any new custom field. so lets say if my field has value 'X' and I will search X then I should get this record.

 

Regards,

Faizan

@faizu ,  No Config Is Required, Try below and check 

 

Add your new field to the Column (list View ) and then try on the Global Search 

See below 

 

shyamkumarVK_0-1708942116132.png

Results Displayed

shyamkumarVK_1-1708942148283.png

 

Regards,

Shyamkumar 

 

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar

Hi @shyamkumar VK 

I believe we have a limitation that only certain type of fields can be included in global search. Do you have any idea on it? Is it only string fields.

 

Regards,

Faizu