New Hire onboarding in HRSD

harry_paul
Tera Contributor

‎12-06-2023 01:48 AM

HI,

 

I am trying to set up a new hire onboarding lifecycle event. I cannot map the new hire details to the HR profile creation. It takes the requestor details and creates using it. Any one knows how to fix this? Also, how do I edit the employee centre page showing the journey?

 

Thank you for the help 🙂

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3 REPLIES 3

Anil Lande
Kilo Patron

‎12-06-2023 02:09 AM

Hi,

can you please share your configuration and where exactly you are facing an issue?

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande
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harry_paul
Tera Contributor

‎12-06-2023 04:32 AM

Hi,

I have created an HR service which uses lifecycle events for onboarding. It has a template and record producer. But when I submit the form via the employee center I want to take the details from the form and use it to create a new hr profile. I don't know how to do that 

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Fred Jean
Tera Expert
In response to harry_paul

‎03-03-2025 03:06 AM - edited ‎03-03-2025 03:07 AM

Hello, I'm not sure this was your issue, but I tried creating a new Onboarding journey/lifecycle event together with a new HR Service and found the user/profile of the new hire was not created.

Investigation led me to the hr_CaseUtils script include where the creation of the user and profile has a condition that relies on the HR Serve value being hardcoded in the _requiresUserOrProfileCreation attribute of that script.

That means that either we can only have one single Onboarding Journey (using the OotB HR Service) or we need to update that OotB script.
I don't think that's a very good design, so I submitted an Idea to improve this : https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=0eae20fd9344e210def533527cba1011&s...

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