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New lab instance won't carry over previous lab objects

XGL
Kilo Expert

I am trying to use ITSM simulator to learn ServiceNow. I created a few objects (requests) on a lab instance and successfully finished a few tasks, but the instance was messed up for some reason (the console menus, workspaces, etc. are not showing what the training instructions state at all), so I had to terminate it after failed to recycle it by logging out/in or "checking the instance". The problem is that when I got a new lab instance, none of those created in my previous instance are carried over, but my next learning Tasks keep using the objects I created in the previous instance and I cannot start the learning from the beginning with my account, either. Did I miss something?

1 ACCEPTED SOLUTION

Well, resetting "labs" is actually terminating an old instance and getting a new one (from my perspective), which works fine. I am talking about resetting my learning process that matches with the instance, because the instance uses the items created in the "previous" learning tasks. These two are not matched if I start a new instance and this caused the issues.

 

I understand resetting the learning tasks may involve other things, so I am trying to work around to see if I can move on. Thanks for your help.

View solution in original post

5 REPLIES 5

So if all good, please close the threads.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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