New PDI stuck in App Engine Studio loop - Cannot access Classic UI / All Menu

[dheeyala]

Subject: New PDI stuck in App Engine Studio loop - Cannot access Classic UI

Hi Community,

I am a student preparing for my CSA certification and I just requested a new Personal Developer Instance (PDI) on the latest release.

The Issue:
Every time I log in, the instance automatically redirects me to App Engine Studio (AES). I cannot find a way to exit to the standard "Classic" or "Polaris" UI (the one with the "All" menu on the left) which I need to follow my CSA training labs.

What I have tried:
1. I tried manually changing the URL to .../now/nav/ui/home but it often redirects me back.
2. I looked for an "Exit" button in App Engine Studio but couldn't find a clear way out.

My Goal:
I need to access the standard platform view (Backend UI) to practice core Incident/User administration for my exam.

Could someone please guide me on how to fix my user role or change the setting to stop this forced redirection?

Thanks in advance!

[GlideFather]

Hi @dheeyala,

go to: 

https://developer.servicenow.com/dev.do#!/manage-instance 

and check what is your role (admin or not?) and if the studio is installed here:

If it doesn't say admin, then grant it this way:

If the Studio is not installed, try to do it below on the very same page, eventually release the instance (backup the data you don't want to lose) and request a new one, as it should be active on default...

[Dr Atul G- LNG]

Hi @dheeyala 

This is expected behavior when we receive a new PDI. There’s nothing to worry about—you just need to update the role of your PDI.

https://developer.servicenow.com/dev.do

Change to Admin role

save and the logout and login back.