Getting error in Change Request Flow Designer

SayanG838505890
Tera Contributor

3 weeks ago

Hello Team,

Recently we are facing a Flow Designer Error for Change Management Module.
The error is "Value of field record is not a GlideRecord"
In the Flow Designer we are just updating the Approval Field to Approved, but it is failing.
Please find the below screenshot.

SayanG838505890_0-1767372910630.png

 

Note: The Same Flow is working for the Lower Environment

What action need to take to fix the issue?

Best Regards,

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5 REPLIES 5

KanteS
Giga Guru

3 weeks ago

Hi,

The Update Record action in Flow Designer expects a GlideRecord.

  1. Open the Update Record action

  2. Set Record again  = Trigger → Change Request

  3. Update the required fields and save the flow

Using the Trigger record ensures a valid GlideRecord and resolves the error.

or use another approach  by adding Look up record

  • Add Lookup Record (Get Record) action above update record

  • Table: change_request

  • Condition: sys_id = Trigger → Change Request → Sys ID

  • In Update Record action:

    • Set Record = Lookup Record → Record

 

If this response is helpful, please mark it as Resolved and click Helpful.

 

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SayanG838505890
Tera Contributor

3 weeks ago

Hello Team,

Any update?

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KanteS
Giga Guru
In response to SayanG838505890

3 weeks ago

Hi @SayanG838505890 

I Hope the  above suggested config will resolve the issue.

If that response is helpful, please mark it as Resolved and click Helpful.

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k_lutz
Giga Sage

3 weeks ago

Hi @SayanG838505890 ,

Its hard to know without seeing the full data pill, but the issue seems to be saying that you are not passing in the expected value to find the change request. I would confirm that it is expecting the trigger object. It is not working on the document ID entry...so make sure it is being provided what is expected. It is possible that this was tweaked in non-prod and maybe not captured in the update set...so make sure that data pill is the one needed. If not that, make sure it is getting the most recent record in the flow if any other updates were done to it. I've had issues with flow where I had to look up the record again to make sure it is "found"...but again...start with comparing that full data pill entry.

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