New RITM flow - approvals don't set to 'No Longer Required' after one group member approves

steveturley
Tera Guru

Creating my first Catalog Item flow. I've got some sequential approvals, but once the first approver from the group is approving is, it's not marking the rest of the approvals as 'no longer required'

This works fine on my workflow items

I think I have my 'Ask for Approval' step configured correctly (below).

steveturley_0-1734367254795.png

Any ideas what I'm doing wrong?

1 REPLY 1

Anand Kumar P
Giga Patron
Giga Patron

Hi @steveturley ,

 

i can see your flow looks good, check below kb if its related system property issue 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1561381

 

If my response helped, please mark it as the accepted solution and give a thumbs up👍.
Thanks,
Anand