New topic not visible in employee center

[Akshay Jugran]

Hi all,

recently I have created a new topic in employee center but that topic is not visible.

I have tried to clear cache or hard refresh but that did not work for me, also I have added some catalog and KB article as connected item and child topics still not working.

Please guide me with this issue.

Thanks.

[Dr Atul G- LNG]

Hi @Akshay Jugran 

https://www.servicenow.com/community/employee-center-forum/topics-not-showing-in-employee-center/m-p...

[Akshay Jugran]

He was having issue regarding the theme and I am already using correct theme. 

So, Still having the issue.

[Dr Atul G- LNG]

Hi @Akshay Jugran 

Might be try to remove and add the topics again. 

[SumanthDosapati]

Hi Akshay,

1. Check if "Test Legal Advisory" topic has any connected contents, user criteria to topic or the connected contents.

2. Try impersonating someone and then end impersonation. This is usually a quick workaround that clears any cache related to taxonomy topics visibility.

3. If the issue still persists, please share screenshot of the connected content to that child topic.