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‎01-20-2025 11:48 PM
Hello All,
I am facing a strange issue, where the 'New' button is missing for Human Resources scoped application to create new catalog UI policy actions. The button is visible under Global scope. This was working absolutely good before as we have multiple UI policy action on scoped applications. I have checked in List control, the omit new button checkbox is unchecked. This is very strange issue and recently we upgraded to Xanadu version.
Any lead will be highly appreciated.
Regarrds
Souvick
Solved! Go to Solution.
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‎01-21-2025 07:15 PM
Seems like a platform issue.
Did you check the table level CREATE ACL?
What happens you go to that catalog ui policy action table list? are you able to see new button there?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-21-2025 07:15 PM
Seems like a platform issue.
Did you check the table level CREATE ACL?
What happens you go to that catalog ui policy action table list? are you able to see new button there?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-21-2025 08:11 PM
Hi Ankur
Definitely its a platform issue. For now, I have found an alternative solution as the scoped application need to selct fist in homepage and then redirect to the scoped UI policies.
It will not work if we try ti edit being in another scope.
Anyways , thank you for putting your efforts in debugging this issue.
Regards
Souvick
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‎01-21-2025 08:12 PM
Glad to know.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader