No Option to Change Form View
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04-27-2018 10:43 AM
Hello,
I am trying to experiment with form views in ServiceNow. I have the default view, and I created an alternate view with sections by configuring the Form Layout. For some reason the option to switch views does not appear in the menu. I am working on a personal developer instance as System Administrator on Kingston. Is there something I have to enable somewhere? Sorry if this is a basic question as I have been poring over documentation but cannot seem to understand why I do not have this option.
Here are screenshots:
Thanks for any help.

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04-27-2018 12:08 PM
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05-01-2018 10:18 AM
I believe you are trying to help me change the list layout view? I am trying to change the form layout view. Thanks.
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04-27-2018 01:01 PM
Do you have a view rule tied to that form? If there's a view rule enforcing the view, you won't see the option to switch views.
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05-01-2018 10:18 AM
I checked under System UI and there are no view rules associated with the table.