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No Option to Change Form View

ashingtondc
Kilo Explorer

Hello, 

I am trying to experiment with form views in ServiceNow. I have the default view, and I created an alternate view with sections by configuring the Form Layout. For some reason the option to switch views does not appear in the menu. I am working on a personal developer instance as System Administrator on Kingston. Is there something I have to enable somewhere? Sorry if this is a basic question as I have been poring over documentation but cannot seem to understand why I do not have this option.

Here are screenshots: 

find_real_file.png

find_real_file.png

Thanks for any help. 

4 REPLIES 4

Bhagya Lakshmi
Mega Guru
Hi, Go to list layout of table and right click on.configuration icon. Then click on views there you will find your custom view

I believe you are trying to help me change the list layout view? I am trying to change the form layout view. Thanks. 

benn23
ServiceNow Employee
ServiceNow Employee

Do you have a view rule tied to that form?  If there's a view rule enforcing the view, you won't see the option to switch views.

I checked under System UI and there are no view rules associated with the table.