No "check out" button for any of our knowledge articles

e_wilber
Tera Guru

‎12-19-2024 07:20 AM

This is a new instance that hasn't had KB implemented before. After doing some testing and publishing of articles we noticed that as soon as they are published, we aren't seeing a check out button that we've seen in other instances before.

 

There's no way to check out a published article and I looked at all of the UI actions and there simply isn't one to check it out. Any ideas why? It looks like I am able to jut edit the article directly while it is in a published state which is something I haven't seen before.

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Eoghan Sinnott
Kilo Sage
Kilo Sage

‎12-19-2024 07:29 AM

Hi, 

 

Have you ensured that Knowledge Versioning is enabled on the instance?

 

Regards,

Eoghan

 

 

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Runjay Patel
Giga Sage

‎12-19-2024 07:50 AM

Hi @e_wilber ,

 

Here is solution for you.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820650

 

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