No reply emails

[dvelloriy]

Hello everybody 

I have a unique problem. We want to set up an email integration for just 1 noreply domain (noreply@mountain.com)

Now the problem is there is an OOB email filter which ignores noreply emails. I tried adding mountain.com as trusted domain in one of the system properties but that did not help.

Users from this mountain.com are external users and their replies should open ticket in our instance.

however since they have noreply prefix emails are getting ignored. 
is there a way to set this up for just 1 noreply domain and other noreply domains (like noreply@yammer.com etc) should get ignored

[dvelloriy]

Any updates?

[msowmiya]

Hi, 

Did you get this done?

We have a similar requirement and looking for help.

[dvelloriy]

any updates?

[DhanalakshmS]

Hi, 

In which OOB function it got restricted ? and let me know how it got resolved.

Thanks in advance !

Regards,

Dhanalakshmi.