No results found for incidents in service portal

jinnalasrin
Tera Contributor

‎05-20-2025 04:05 AM

when i search for the kb articles and catalog items, the articles are found correctly. but when it comes to incident, it shows the field number not the incident. can anyone please suggest me some guidelines to solve this issue.

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Mark Manders
Mega Patron

‎05-20-2025 06:02 AM

What do you mean 'it shows the field number, not the incident'? That is the incident. The search result are showing your the displayvalue of the incident record, which is the number. What do you expect to see here?


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ChiranjeeviR
Kilo Sage

‎05-20-2025 06:08 AM

Hi @jinnalasrin 

 

can you describe issue much more in detail?

Thanks & Regards,
Chiranjeevi
ServiceNow Developer | | ITSM | | ServiceNow Discovery | | Event Management | | Service Mapping | | CMDB

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