Put condition on Business rule and client script for incident state changes to change it onhold.

[Ssinha4]

Hi everyone,

We have to create a BR and client script for the requirement if user with no itil role nor the member of assignment group will change the state to onhold then they will get error message and abort the action. We need this on change of state and from list view also.

I tried to put entire condition on condition field but it didn't worked. Please find below:

1. current.state.changes() && current.state == 3 && current.assignment_group != null && !gs.getUser().isMemberOf(current.assignment_group.toString()) || !gs.getUser().hasRole('itil')

2. Write a bore BR with the below condition and script

3. We have client script:

onchange client script:

 
       

Script Include:

None of the approach is working for now.

Thanks if you can hel

[Ankur Bawiskar]

@Ssinha4 

in the BR condition try this and then add logs and see where it's failing

current.state.changes() && current.state.toString() == '3'

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ssinha4]

getting gs.getUserID() as blank or undefined

[RobCook86]

Is the script include Client callable? 

[Ssinha4]

yes