No Submit Button in Catalog Item View

[Sandaru1]

Hi Guys,

Need a Help!

We can submit Catalog Items from the service portal.

But unfortunately we cannot do it from the ITSM (Legacy) view as we don't have a submit button. 

How can we enable this submit button on Legacy Service Catalog View.

Thanks and Regards,

/Sandaru

[Sagar Pagar]

Hello Sandaru,

Just check the "Use cart layout" is set to true or not.

If it is false, the cart layout is not visible in native UI but Order/Submit/Request button is there in Service portal.

Thanks,

Sagar Pagar

[Sagar Pagar]

Hello @sandaru.weerasooriya@gmail ,

Let me know if this solves your issue.

If so, please mark appropriate answers as correct & helpful to close the thread.

If not, please let us know if you need some more assistance.

Thank,

Sagar Pagar

[Namrata Khabale]

Hey Sandaru,

You could use cart layouts to do things like remove the add to cart button, and change the order now button to say Submit. 

You want to take a look at the Order this Item cart layout record where you can do those things without any scripting.

Configuring Cart Layouts - ServiceNow Wiki

You can aslo try this:

Create one UI macro and add it to your catalog item.

Below is the UI macro code :

Name: submit_button

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<div class="orderButton">

<a class="request_catalog_button addtlBtn" onClick="orderNow();">Submit</a>

</div>

</j:jelly>

Then you need to add the variable to the form...

Type: Macro

Name: custom submit button

Macro:   "name of UI macro above" //submit_button

Mark Correct and Helpful, if it helps!

Best Regards,

Namrata.