Not able change application scope.

vimal11592
Tera Expert

Hi,

I was working on SN application and for the testing purpose, I have installed it on another ven instance.But when I change the application scope and opened the record but it displays record is in application scope and you are in gloabl scope not in the application scope.Please refer the screenshot for reference:

RLCatalyst is my application and I have changed it from global to RLCatalyst.But still, when I open my record it displays the wrong message.Please help me out.I am not getting any idea what's wrong:

app.png

15 REPLIES 15

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Vimal,



Can you click on the cog wheel and change the scope from the application picker dropdown and check once.


Screen Shot 2017-05-06 at 1.45.39 PM.png


Hi Pradeep,


Thanks for the reply.


I have tried that also but no luck.Please find the below screen shot.




app2.png


Thanks for the details. If I have your permission, I can take a look on VEN instance. Please let me know.


Hi Pradeep,



Can I have your email id.Where we can discuss about it.If you dont have any issue.



Thanks,
Vimal