Not Able to access the Instance

[Garimap]

Hello Team,

I have opened the Instance of RPA Initial Setup , but not able to access any RPA related things in the instance.

Also, I tried login to the Unattended ROBOT but giving the error message as - "Validation Error Field 'SnRPAFDN is type ''QueryType' is undefined"

Please help me to setup the Desktop Studio.

[Dr Atul G- LNG]

Hi @Garimap 

Two things: try repairing the RPA plugins, and if the issue still persists, log a case with Now Support.

Are you referring to a PDI or a client environment?

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/product/rpa-studio/task/se...

[Garimap]

Hello @Dr Atul G- LNG ,

I am accessing the instance from the Now Learning portal (Initial Setup Course). To install the plugins, I am unable to find the RPA plugins in Application Manager.

Could you please provide some instance URL where I can access all RPA related things.

[Dr Atul G- LNG]

It’s better to log a Now Learning case, as this seems to be an instance-specific issue. You can release/terminate this instance and take  a new.

[Anand Kumar P]

Hi @Garimap ,

Try below steps provided by Servicnow support.

To enable the "robot" role to connect to an unattended robot and set the authentication property to "Basic" in the ServiceNow Robotic Process Automation (RPA) module, you can follow these steps:

1. Log in to your ServiceNow instance.
2. Navigate to the properties (Robotic Process Automation > Administration > Properties)
3. Modify the value of the property to "Basic." This change enables basic authentication for robot instance connections.
4. Save the changes to the property.

Next, you need to assign the "robot" role to the user who will connect to the unattended robot. Here's how you can do it:

1. Search for the user to whom you want to assign the "robot" role.
2. Open the user's record to edit it.
3. Look for the "Roles" section or tab.
4. Click on Edit
5. Add the "robot" role to the user's roles.

Save the changes to the user's record.

By assigning the "robot" role to the user and authentication property to "Basic," you should now be able to connect to the unattended robot.

It's important to note that the specific steps and interface may vary depending on the version of ServiceNow RPA and the customized configuration of your instance. Therefore, it's recommended to consult the official ServiceNow documentation or contact ServiceNow support for detailed instructions tailored to your specific environment.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand