Not able to add Agent Assist in Workspace post Xanadu upgrade

Km Sh
Tera Contributor

‎12-18-2024 05:18 AM - edited ‎12-18-2024 05:20 AM

Hi Team,

 

Im trying to configure Agent Assist on Service operation workspace post Xanadu upgrade with the fallowing steps mentioned on KB.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002828

but not able to see the Agent Assist for Sc_task.

 

Please let me know do I need any additional steps to configure Agent Assist for Sc_task.

 

Thank you

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Anand Kumar P
Giga Patron
Giga Patron

‎12-18-2024 05:27 AM

Hi @Km Sh ,

Check if necessary roles and plugins in place, If still issue persists Raise HI case with ServiceNow. 

  • Role required: workspace_admin
  • The ITSM plugin, com.snc.agent_workspace.itsm, must be activated on your instance.

Refer below links 

https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/administer/workspace/task...
https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/service-operations-...

 

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

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Km Sh
Tera Contributor
In response to Anand Kumar P

‎12-19-2024 03:16 AM

Hi Anand

 

Yes, I have already had a role "workspace_admin", but not able to see the Agent Assisst on SC_task workspace.

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