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Not able to check the status of tickets that have been opened for me by another user

Pratiksha KC
Tera Guru

I'm not able to check the status of tickets that have been opened for me by another user.

 

While impersonating another user (any user), I open the Portal and navigate to the "Test Catalog Item" .
In the form, I select myself in the Requested for field (not the impersonated user), submit the request, and then end impersonation.

When I go to My Requests on the Service Portal, I don't see the request I just submitted and its state field.

Is this the expected behavior?

6 REPLIES 6

Hi @Dr Atul G- LNG 

I tried and checked everything is fine. 

 

Do I have to change any of between below conditions? 

Table: request_filter

PratikshaKC_0-1750951957177.png

 

PratikshaKC_1-1750951982649.png

 

Hi @Pratiksha KC 

Log a now support case.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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