Not able to check the status of tickets that have been opened for me by another user
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06-23-2025 03:36 AM
I'm not able to check the status of tickets that have been opened for me by another user.
While impersonating another user (any user), I open the Portal and navigate to the "Test Catalog Item" .
In the form, I select myself in the Requested for field (not the impersonated user), submit the request, and then end impersonation.
When I go to My Requests on the Service Portal, I don't see the request I just submitted and its state field.
Is this the expected behavior?
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06-26-2025 08:33 AM
I tried and checked everything is fine.
Do I have to change any of between below conditions?
Table: request_filter
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06-26-2025 08:53 AM
Log a now support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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