<g:ui_form>
<input type="hidden" aria-hidden="true" name="case_sys_id" value="$[sysparm_sys_id]" />
<input type="hidden" aria-hidden="true" name="inc_short_description" value="$[sysparm_short_description]" />
<input type="hidden" aria-hidden="true" name="inc_description" value="$[sysparm_description]" />
<input type="hidden" aria-hidden="true" name="assignment_group" value="$[sysparm_assignmentGrp]" />
<input type="hidden" aria-hidden="true" name="assigned_to" value="$[sysparm_assignedTo]" />
<input type="hidden" aria-hidden="true" name="inc_caller_id" value="$[sysparm_callerID]" />
<!-- the missing mandatory fields error message text -->
<g2:evaluate jelly="true" object="true">
var mandatory_msg = "The following mandatory fields are not filled in:";
</g2:evaluate>
<input type="hidden" aria-hidden="true" id="mandatory_msg" name="mandatory_msg" value="$[HTML:mandatory_msg]" />
<!-- mandatory fields error message -->
<div style="display: none;" id="mandatory_error_msg_div" class="outputmsg_div" aria-live="polite" role="region" data-server-messages="false">
<div id="output_messages" class="outputmsg_container">
<button aria-label="Clear message" title="Clear message" id="close-messages-btn" class="btn btn-icon close icon-cross" onclick="uAcmeHideErrorMessage(); return false;" />
<div class="outputmsg_div" aria-live="polite" role="region" data-server-messages="false">
<div role="alert" class="outputmsg outputmsg_error notification notification-error">
<span class="notification-icon icon-cross-circle">
<span class="sr-only"></span>
</span>
<span id="mandatory_error_msg" class="outputmsg_text"></span>
</div>
</div>
</div>
<br />
</div>
<div>
Select the Service Offering.
</div>
<br />
<div class="form-horizontal">
<!-- Group picker -->
<div class="form-group is-required" id="group_picker_wrapper">
<label class="col-sm-12 col-md-4 control-label" for="group_picker">
<span mandatory="true" class="required-marker label_description" />
<span id="group_picker_label" title="Service Offering">
Service Offering
</span>
</label>
<div class="col-sm-12 col-md-4 form-field input_controls">
<div class="is-required" style="width:450px">
<g2:ui_reference id="group_picker" name="group_picker" table="service_offering" order_by="name" show_popup="false" completer="AJAXTableCompleter" onchange="uAcmeFieldOnChange('group_picker')" />
</div>
</div>
</div>
</div>
<!-- action buttons -->
<div class="modal-footer">
<span class="pull-right">
<g:dialog_buttons_ok_cancel ok="return uAcmeActionOk();" />
</span>
</div>
</g:ui_form>
Client script :
(function() {
try {
document.activeElement.blur();
document.getElementById("sys_display.group_picker").focus();
uAcmeFieldOnChange("group_picker");
alert(typeof group_picker);
} catch (err) {}
})();
function uAcmeFieldOnChange(fieldName) {
var field = $(fieldName);
var wrapper = $(fieldName + "_wrapper");
if (!field.value.trim()) {
wrapper.removeClassName('is-filled');
} else {
wrapper.addClassName('is-filled');
}
}
function uAcmeHideErrorMessage() {
try {
document.getElementById("mandatory_error_msg_div").style.display = "none";
} catch (err) {}
}
function uAcmeActionOk() {
var result = true;
var missingData = [];
//verify the mandatory fields have been filled in
try {
gelObject = gel("group_picker");
if (gelObject.value.trim() == "") {
result = false;
missingData.push(document.getElementById("group_picker_label").innerHTML);
}
} catch (err) {
return false;
}
if (!result) {
document.getElementById("mandatory_error_msg").innerHTML = gel("mandatory_msg").value + " " + missingData.join(", ");
document.getElementById("mandatory_error_msg_div").style.display = "block";
}
alert(typeof group_picker);
return result;
}
Processing Script :
(function() {
//run on the server to create the new Incident
var caseId = typeof case_sys_id !== "undefined" ? case_sys_id : "";
var shortDescription = typeof inc_short_description !== "undefined" ? inc_short_description : "";
var description = typeof inc_description !== "undefined" ? inc_description : "";
var serviceOffering = typeof group_picker !== "undefined" ? group_picker : "";
var assignmentGroup = typeof assignment_group !== "undefined" ? assignment_group : "";
var assignedTo = typeof assigned_to !== "undefined" ? assigned_to : "";
var caller = typeof inc_caller_id !== "undefined" ? inc_caller_id : "";
gs.log("Deepika " + inc_description);
if (serviceOffering) {
var inc = new GlideRecord("incident");
inc.newRecord();
inc.setValue("u_case", caseId);
inc.setValue("service_offering", serviceOffering);
inc.setValue("short_description", shortDescription);
inc.setValue("description", description);
inc.setValue("assignment_group", assignmentGroup);
inc.setValue("assigned_to", assignedTo);
inc.setValue("caller_id", caller);
if (inc.insert()) {
var inci = inc.getUniqueValue();
var caseNum = new GlideRecord('sn_customerservice_case');
caseNum.addQuery('sys_id', caseId);
caseNum.query();
if (caseNum.next()) {
caseNum.setValue("incident", inci);
caseNum.update();
}
response.sendRedirect(inc.getLink()); //redirect to the new incident
} else {
gs.addErrorMessage("Could not create a new Incident");
var urlOnStack = GlideSession.get().getStack().bottom();
response.sendRedirect(urlOnStack);
}
}
})();
UI Action :
function copyCaseToIncident() {
var sysId = g_form.getUniqueValue();
var caseDesc = g_form.getValue('description') ;
alert(caseDesc);
var openedBy = new GlideAjax('getOpenedBy');
openedBy.addParam('sysparm_name', 'openBy');
openedBy.addParam('sysparm_caseID', sysId);
openedBy.getXMLWait();
var user = openedBy.getAnswer();
var createIncWindow = new GlideModal("CreateIncident");
createIncWindow.setTitle("Create Incident");
createIncWindow.setBackdropStatic(true);
createIncWindow.setWidth(700);
createIncWindow.setPreference("sysparm_sys_id", sysId);
createIncWindow.setPreference("sysparm_short_description", g_form.getValue("short_description"));
createIncWindow.setPreference("sysparm_description", caseDesc);
createIncWindow.setPreference("sysparm_assignedTo", g_form.getValue("assigned_to"));
createIncWindow.setPreference("sysparm_assignmentGrp", g_form.getValue("assignment_group"));
createIncWindow.setPreference("sysparm_callerID", user);
createIncWindow.render();
}
