Not able to delete attachment in Service portal

salu
Mega Guru

larstange

Hello Experts,

I have moved the update set to QA environment after that am not able to delete attachment from the Service portal.

find_real_file.png

Here am able to edit the file name but deleting is not working.

In the Dev environment its working fine.

When clicking in the delete button in the console am getting below error.What might be the isssu.

Its really urgent for me

find_real_file.png

1 ACCEPTED SOLUTION

salu
Mega Guru

I got the issue in the widget dependency 'dialog-polyfill' was not added.After adding it,it worked perfect




Thanks


Saranya


View solution in original post

7 REPLIES 7

indu13
Tera Contributor

Can someone help me where i need to add this dialog-polyfill, I am facing this issue

Isn't it on your "Ticket Attachments" widget?

Service portal > Widgets >> "Ticket Attachments".

manmathpanda
Giga Guru

Hi Salu,

I need an attachment functioanlity in a custom application, as i can see you have added attachment there , so could you please or any one here  help me on this.

 

Regards,

manmath