Not able to delete Attachments from "Manage Attachments" page

nagendraprasads
Kilo Contributor

‎07-31-2015 12:30 AM

Hi,

End users have reported that, they are not able to delete attachments related to a Change ticket.

They click on Manage Attachments -> Select the attachment to be removed -> Click Remove button.

After refreshing the page, they open the change ticket and still find the Removed attachment in the Change ticket.

Kindly Assist to troubleshoot this.

Regards,

Prasad

0 Helpfuls
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3 REPLIES 3

dhathri1
Giga Contributor

‎07-31-2015 06:17 AM

Hi Prasad,



Please check in the business rule whether they have given any restrictions to do that.



Regards,


Dhathri C


tkalpa005
Tera Expert

‎07-31-2015 06:20 AM

Hi Nagendra,



It may happen   because of DELETE   ACL   on sys_attachemnt table or your change table, please check Once.



Thanks


KB



manolis_sgouros
Kilo Expert

‎07-31-2015 06:20 AM

Hello Prasad,




Please check if the ACLs (Access control list) if there is any related record with the sys_attachment table and operation delete.




Cheers,


Manolis.