Not able to get email notification in activities of requested item and catalog task

[Prashanth Ranga]

Hi , 

I am not getting email notification details in Activities of Requested Item and Catalog task . How can i get that ? 

I have created a notification for Requested Item on creation and Catalog task on assigned to  . Users have valid mail id 

any ideas ? 

Thanks in advance 

[Dr Atul G- LNG]

Hi @Prashanth Ranga 

Please add Request to the list here. ( users/ group field)

[Ankur Bawiskar]

@Prashanth Ranga 

is the user active, not locked out, has email field populated, has notification preference enabled

check these links for troubleshooting

Troubleshooting email issues with ServiceNow 

Troubleshooting Outbound Email 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NIRANJAN S2]

Please check the mail logs or logs available in the notification related list to see if the email was actually triggered.
If present over there kindly look in to what AG and Ankur suggested and try to take it from there.

[Robert H]

Hello @Prashanth Ranga,

If you do not see the sent emails in the Activity log of the Requested Items then check if the "Emails - Autogenerated" checkbox is present and selected. If it's not present then you need to add it.

Regards,

Robert