Not able to Hide Custom attachment type field in service portal

[mpriyman]

i am configuring the single form for both employees and managers . variables are shown based on the is manager field in the sys_user table , we have a field u_is_manager if it is true means user is manager if it is false means user is the employee . onload  i want to show/hide fields based on the u_is-manager field . custom attachment type field i am not able to hide them in the form using the g_form.setDisplay if the u_is_manager is false .

 function onLoad() {

    var openedFor = g_form.getValue('opened_for');

    console.log('[onLoad] opened_for:', openedFor);

    if (!openedFor) {

        console.log('[onLoad] No opened_for selected, exiting.');

        return;

    }

    var ga = new GlideAjax('GetUserDetailsAjaxhr');

    ga.addParam('sysparm_name', 'getInfo');

    ga.addParam('sysparm_user_id', openedFor);

    ga.getXMLAnswer(function(answer) {

        var user;

        try {

            user = JSON.parse(answer);

        } catch (e) {

            console.error('[onLoad] JSON parse error:', e);

            return;

        }

        console.log('[onLoad] is_manager:', user.is_manager);

        if (user.is_manager === 'true') {

            // Manager scenario: show only 3 manager options, make editable

            g_form.setReadOnly('u_request_type', false);

            g_form.clearOptions('u_request_type');

g_form.addOption('u_request_type', '', '-- None --');

            g_form.addOption('u_request_type', 'New', 'New Position to Be Created (Priority High)');

            g_form.addOption('u_request_type', 'Vacant', 'Vacant Existing Job Review (Priority High)');

            g_form.addOption('u_request_type', 'existing', 'Existing Encumbered (Priority Medium)');

            g_form.setValue('u_request_type', '');

            // Hide employee-only fields

            [

                'employee_group',

                'why_are_you_making_this_request',

                'job_classification',

                'share_any_jobs',

                'include_any_additional_details'

            ].forEach(function(f) {

                g_form.setDisplay(f, false);

                console.log('[onLoad] Hiding employee-only field:', f);

            });

            // Show manager-specific fields

            [

                'organizational_chart_attachment',

                'job_description_attachment'

            ].forEach(function(f) {

                g_form.setDisplay(f, true);

                console.log('[onLoad] Showing manager-specific field:', f);

            });

        } else {

            // Employee scenario: only 1 option, read-only

            g_form.clearOptions('u_request_type');

            g_form.addOption('u_request_type', 'unionized_employee', 'Unionized Employee Initiated Review (Priority Medium)');

            g_form.setValue('u_request_type', 'unionized_employee');

            g_form.setReadOnly('u_request_type', true);

            // Hide manager-specific fields

            [

                'organizational_chart_attachment',

                'job_description_attachment'

            ].forEach(function(f) {

                g_form.setDisplay(f, false);

                console.log('[onLoad] Hiding manager-specific field:', f);

            });

            // Show employee-only fields

            [

                'employee_group',

                'why_are_you_making_this_request',

                'job_classification',

                'share_any_jobs',

                'include_any_additional_details'

            ].forEach(function(f) {

                g_form.setDisplay(f, true);

                console.log('[onLoad] Showing employee-only field:', f);

            });

        }

    });

}  script include code :

var GetUserDetailsAjaxhr = Class.create();

GetUserDetailsAjaxhr.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    getInfo: function() {

        var obj = {};

        obj.is_manager = 'false'; // default

        var id = this.getParameter('sysparm_user_id');

        gs.info('[GetUserDetailsAjaxhr] Called with sysparm_user_id: ' + id);

        var gr = new GlideRecord('sys_user');

        if (gr.get(id)) {

            obj.is_manager = gr.u_is_manager == true ? 'true' : 'false';

            gs.info('[GetUserDetailsAjaxhr] User found. u_is_manager = ' + gr.u_is_manager + ' (will return: ' + obj.is_manager + ')');

        } else {

            gs.info('[GetUserDetailsAjaxhr] No user found for sys_id: ' + id);

        }

        gs.info('[GetUserDetailsAjaxhr] Returning: ' + JSON.stringify(obj));

        return JSON.stringify(obj);

    },

    type: 'GetUserDetailsAjaxhr'

});