Not able to open incident form incident number

[coolsaurabh]

Hi 

I am new to service now and doing some change on my incident form. Now When I want to look incident under open tab i.e. Incident --> Open . I am not able to open incident by clicking on incident number . Screenshot attached :-

[arielgritti]

Hello

The number column must be the first in the list.

Look at this two examples

When is the first column

When not

I hope my answer has been useful

Ariel

PS: Please mark my answer correctly or helpful if I have helped you. Thanks

[coolsaurabh]

Hi

Number column is first in the list and All > Active = true. Still hyperlink is not active.

Thanks

Sourabh

[arielgritti]

Hi

Check in System Definition -> Tables, in the incident table, if the field "number" is set to display

Ariel

[coolsaurabh]

Hi Ariel,

Number is displaying in the list view. But number is not coming as hyperlink.

Thanks,

Sourabh